Results are down, customer satisfaction is decreasing, morale is on a downward trend, escalations are on the rise, team members blame each other and other departments for the problems, and projects delays are on the rise, sound familiar? Perhaps it is time to take a close look at the root cause of the dysfunctions in your teams and create a single high performance team that you can use to create an example.
TQM refers to the management methods used to enhance quality and productivity in a business. The TQM philosophy is customer oriented and all members of the total quality management control organization work together to systematically manage the improvement of the organization through the ongoing participation of all the employees across an organization.
Have you ever wondered how companies forecast their sales? Is sales forecasting an art or a science? These are all good questions and if there were just one aspect of strategic sales planning that all companies would love to improve on, it would probably be more accurate sales forecast.