In recent times, several organizations around the world are continually improving IT services. You may need a business partner or an IT consulting firm with the skill set necessary to meet those needs. A good option for this is a global delivery approach. That provides the flexible option of having resources on land or on the high seas. The name of this approach is Global Delivery Models (GDM). This model succeeded in achieving all the major delivery targets of globalized companies. It also offers the benefits of decreasing risk and increasing productivity.
Who is responsible for ensuring the Amazing Delivery of products and services to customers? Find out here!
What is Global Delivery Model?
We define the global delivery model as the process of executing IT projects using resources of many parts of the world. This involves analyzing the customer’s requirements from the customer’s site. The project runs using the technical equipment located at a remote site, whether onshore or offshore. Tasks are divided among operational teams. Distributed project management control the process. But also, in some cases, development cells apply SCRUM as their main method. This model can also be used to deliver a customized project based on the client’s requirements.
There are different types of models:
Onsite Delivery Model
Here the consultants are located on the client’s site(s), from the initial consultation to the completion of the project. The representatives will have face-to-face interaction with the client. But also, a clear understanding of the client’s requirements and policies. There are no communication gaps, which allows a better control and management.
Offsite/Nearshore Delivery Model
In this model, a consultant works remotely but resides in the same city or country as that of the client. There could be more than one onshore work site. It may also be possible that some consultants work at the client’s site while others do it from a remote location within the same territory. This model could be a combination of onsite and offsite (onshore).
Offshore Delivery Model
All the tasks, from the start until completion will be accomplished at one or more offshore sites using an outsourcing team. It’s recommended for project or delivery managers to assign at both sites, the client’s and the offshore site to have better project control and manageability.
Some companies use a hybrid model, which involves a combination of onsite, offsite and offshore models. The hybrid provides the cost-effectiveness of the offshore model. But it also allows the face-to-face contact. These are both crucial to prevent communication gaps and ensuring your projects’ success.
How GDM Works?
Consider a scenario of a model where you have staff. They are both on site, in the same country of delivery of the project (not on site) and development staff in main offices of Intraway. In this case, the work would be divided into the following image shows:
The on-site staff is the one that will have the direct deal with the client. At the beginning, the architect of solutions must be presented with a negotiated system analyst for the subject of the survey. Later, depending on the client’s, the people of professional services and a COL, must implement time and ATP issues. Most of the time, the external equipment defines the client’s requirements. This the equipment is available for the development team. But it also allows communicating configurations that are in the main Intraway offices for the execution of the same.
Benefits of GDM
- Resources availability of 24×7
- Combination of resources both on site and offshore, covering more time zones
- Costs reduction
- Consider that in the Intraway development site there could be backups during the implementation of the project
- Faster response to changing customer requirements
- Highly scalable and flexible resources
- Multicultural work environment
- Overcome communication challenges
Challenges with GDM
- Lack of control of the project
- Communication gaps
- Confusing processes
- Higher coordination costs
- Mismatched workflows
- Cultural problems
GDM has important advantages, both monetary as well as resources and time for project delivery. However, the challenges are still great. Since in terms of labor culture the global scheme does not yet have a definite solution. Leaving aside the challenges, the main objective of the model is to collaborate in a better overall structure. But also to propose a better strategy to offer successful IT services from a global location.
Customer support tools are another important pilar of Amazing Delivery. Keep reading our blog Retaining Customers with Customer Support Tools.