An outstanding employee experience is probably one of the essential parts of a company. Motivated, highly experienced, and dedicated employees are crucial to the success of your company. Employees are, at the end of the day, what will make or break a business. They’re what turns customers into loyal patrons and brings back old ones.
A friendly, motivated workforce can increase productivity while reducing turnover. When workers are happy, they’ll become more productive and efficient. Additionally, you’ll find that they’re more likely to remain loyal to the company if they feel their needs are met.
Employee experience goals should be to improve employee performance, development, and engagement. A study by Deloitte University Press discovered that 80% of executives rated employee experience as critical. If you’re concerned about employee experience at your firm, here are ways to achieve it.
Offer Superior Support
Employers expect employees to take a holistic approach to their duties; they too should be invested in how they engage and relate to their staff. Superior support provides a foundation for an outstanding employee experience. Empowering employees to carry out their duties leads to a sense of ownership and responsibility for their work.
Employee training is a vital part of the support process, enabling recruits to do their jobs correctly. In addition, ongoing training has the potential to help current employees stay up-to-date on industry trends so they can adapt to change and offer customers better services.
It’s also crucial to provide the right tools for the job. It will lead to more efficiency, high productivity, and job satisfaction. This includes technical equipment and software or apps that can help carry out daily duties better.
In addition to this, a proactive onboarding process will also help establish a foundation of support for new employees. This process should begin before the employee is even hired, if possible. The company website and social media pages can provide resources to enable candidates to understand the expectations better.
Have a Good Benefit Package
An attractive pay and benefits package maintains a motivated workforce. You’ll have a lower employee turnover when you can offer a stable and safe work environment with outstanding employee experience.
At the very minimum, a good benefits package should include competitive salaries, perks such as medical insurance or tuition reimbursement, and bonuses. Other benefits can include:
- Flexible work hours
- Family days
- Integration events
- Unlimited vacation policy
- Paid maternity leave with flexible return-to-work benefits, extended paternity leave
- Paid annual holiday
- A 401k plan or stock options
Offer Growth Opportunities
Vincent Flowers and Charles Hughes from Harvard Business Reviews acknowledged that the top reasons employees stay in a company are job satisfaction and a great working environment. To achieve job satisfaction, a company has to offer growth opportunities.
The opportunities expand employees, skills, abilities, and knowledge. They’ll be more competent to carry out their duties, which also leads to more satisfaction. Ways to offer growth opportunities include:
- Promoting from within
- Creating a plan to raise salaries over time
- Offering online training sessions or webinars
- Sponsoring career advancement courses
- Offering mentorship programs
Offering employee growth opportunities also rewards the company. You’ll keep a more skilled workforce, which leads to happier customers. Additionally, you can promote from within effortlessly. You’ll never be short of talent.
Offer Rewards & Recognition
A company culture that values hard work will make work enjoyable and motivate employees to do better. Offering incentives for good performance and behavior will show that employees are highly valued and appreciated. Rewards and recognition can contribute to a healthy company culture, especially if presented as part of a celebration or event.
Rewards don’t always have to be material goods such as gift certificates or trophies. Recognition itself is another way to show employees that they’re valued and appreciated. Acknowledgment for a job well done, as well as the occasional thank-you, goes a long way. In addition, it’s important to remember those who are celebrating milestones such as birthdays or anniversaries.
Create a Sustainable Work-Life Balance
60% of Americans struggle to maintain an excellent work-life balance. Most cite job demands as the primary cause. Employees cannot be productive if they’re tired, overloaded, or burnt out. Create a sustainable work-life balance where workers can relax and recharge while performing at their best level. To achieve this:
- Offer flexible work hours
- Offer part-time work
- Have remote working schedules
- Balance the workload among employees
Additionally, consider your employees’ individual circumstances to ensure that they can lead balanced lives. For example, you could give more flexible work hours to parents who need to pick up their kids from school or offer part-time work schedules for students.
Have an Employee Wellness Program
Employee wellness programs allow companies to improve employee health and productivity through a holistic approach that benefits everyone involved. The result is healthier, happier, and more productive workers. Employee wellness programs include:
- Wellness programs that help employees quit smoking
- Fitness and wellness programs
- Healthy eating campaigns
- Healthy living campaigns
Employee assistance programs provide support to staff in times of need. They usually help employees resolve issues such as addictions, stress, depression, and relationship problems. A majority of employers realize that investing in employee wellness yields a better return than hiring someone else.
Create More Employee Engagement
When employees are consulted and involved in decisions and policy-making, they’re more likely to be engaged. They also feel that the company has their best interests at heart, and they’re respected as essential stakeholders.
Employee engagement should be based on trust between leaders and employees. It leads to high levels of motivation, improved productivity, less absenteeism, and increased profits. A few practical steps you can take to create more employee engagement include:
- Get feedback from employees.
- Ensure that all your managers have access to training and development opportunities
- Promote diversity, equity and inclusion
Additionally, create an assessment system to measure individual levels of motivation, skills, and knowledge. It should also help each employee find out what they’re great at and how they can add value to the organization.
Make Improvements in Work Conditions
Employee morale is a crucial indicator of the workplace working condition. You can attract more talent by constantly upgrading your workplace to create better work conditions. These include:
- Updating office fixtures, furniture, and equipment.
- Creating a pleasant, clean, and well-maintained physical work environment.
- Offering modern amenities such as free coffee, tea, snacks, meals, and drinks.
- Investing in better technology that meets industry standards.
As you focus on achieving an outstanding employee experience, you’ll be able to develop a competitive advantage in your industry as an employer. Your company will also save money spent hiring and training new employees as the turnover rate and absenteeism drop.
As you will realize, productive employees are an organization’s most valuable resource since they’re responsible for driving business results. That’s why it’s so important to focus on creating a great employee experience.
At Intraway we strive to create a boundless open space that fosters innovation, and a comfortable environment that encourages teamwork. We focus on enhancing our company culture by empowering a talented team in a challenging and satisfying environment, characterized by continuous learning and commitment. Click here to join our team.