Effective workplace communication is a vital element in every business or organization. The success or failure of your establishment depends on how well your employees can communicate. It is quite easy for messages to get lost in translation without proper workplace communication.
When every employee is on the same page, working towards achieving business goals becomes easier. Luckily, it’s never too late to start working on improving workplace communication in your telecommunication company. Here are the top six tips to get you started.
1. Create a Communication-Friendly Atmosphere
The first step, regardless of the industry, is creating a receptive atmosphere. You need to ensure your employees feel comfortable expressing their opinions. Always remember effective communication will help boost productivity.
Avoid communicating in an overly intense manner. Most of the time, doing this will create a tense environment and distort your message. You need employees to take you seriously out of respect and not fear.
2. Repeat Sensitive Information
Here is a golden rule no one will tell you — if it matters, it’s worth repeating. Every business includes sensitive or complex processes that warrant regular reminders. Repeating such information is vital to ensuring your business runs as scheduled.
The workforce needs to feel like they are part of the team. Repeating certain information showcases the value of each employee’s input. Upcoming deadlines and key priorities, for example, need to be repeated as often as possible.
3. Stick to Open Meetings
It is almost impossible to establish a relationship between co-workers without open meetings. Face-to-face communication includes facial expressions and nonverbal gestures that better relay messages. It’s easy to misinterpret a message with closed communication, such as e-mails.
Thanks to advancements in technology, you can host a virtual open meeting. Employees don’t have to be in the same room or city, but they can interact using gestures and smiles. Equally, encourage employees to visit co-workers or pick up the phone when they need to pass important information.
4. Avoid Making Assumptions
Did you know that making assumptions is among the leading inhibitors of effective workplace communication? For instance, it’s not always true that an employee who hasn’t met the deadline is lazy or unmotivated. Try finding out why a particular employee is lagging in his/her area of expertise.
However, ensure you establish a non-confrontational setting to get to the bottom of the issue. Most times, employees find themselves with huge workloads which need team assistance. Once you stop making assumptions, you open up the lines of communication.
5. Tailor the Message to Suit the Audience
Poor communication will occur if you share information with the wrong people or in the wrong setting. Why would you need to speak to the marketing team when production slows down? Better yet, why schedule an entire office meeting to address problems with the procurement department?
Target every message to meet specific needs and interests within your business. Do a bit of research to ensure your message gets to the intended recipient. Speaking to the right audience will also help you save a lot of time.
6. Stay Consistent
Do you follow up on projects? Are there weekly or monthly face-to-face meetings with different departments? Most employers make the mistake of dropping their regular schedules when work slows down. On the contrary, staying consistent will help maintain effective workplace communication.
Regular check-ins, for example, will help you keep track of different projects. Employee morale will significantly diminish when they have to repeat the work. Stick to your routine and communication channels as much as possible.
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