A key point of success for products developed in Agile Methodologies is to understand that not only the tester team makes the quality. This is traditional for a cascade development paradigm. In agile, quality is made by all.
This work is based on two thematic ideas, each of them will have conclusions and practical points of view for the reader. The first one will be based on the recognition of the available information following the methods and procedures on the actual operation. The second one will be about activities standardization, time normalization and finally the establishment of performance indicators for the operations department.