Tools and aspects to ensure quality in the software development process and the delivery chain.
TQM refers to the management methods used to enhance quality and productivity in a business. The TQM philosophy is customer oriented and all members of the total quality management control organization work together to systematically manage the improvement of the organization through the ongoing participation of all the employees across an organization.
In many companies Quality is just another area in the organizational chart structure. Although it has interaction with other areas, it seems that it is not considered a strategic area. There are iterative processes to ensure that the final product passes through quality control checks, but at the very end, when problems are found, everyone turns to the Quality area and its functioning and they wonder how that is possible.
In all transactional system, where is necessary to ensure the minimum response time and the lowest latency, it is a must to have performance indicators indicators. These items are known as Key Performance Indicators (KPI).
In a world where technology develops by leaps and bounds, where every day a new application or software solution is developed, and where these technological developments are released together with their technical documentation, today more than ever, the skills of professional technical writers are required and essential to meet these needs, to create and publish technical documents at the same high speed. But, what do technical writers do?